01481 234 000

Privacy Policy


Personal data collected by us is processed in accordance with The Data Protection (Bailiwick of Guernsey) Law, 2017, the “Law”.

Channel Island Ceramics takes your privacy very seriously and adheres strictly to legal regulations. We are committed to your privacy and protecting the confidentiality of your data. The following statement gives an overview this protection and what kind of data is collected for what purpose.


We consider it our primary task to maintain the confidentiality of the personal data you provide us and protect it from unauthorised access. That is why we take the greatest care and use the most up-to-date security standards to guarantee the maximal protection of your personal data.

We are subject to the provisions of the Law.  We have taken technical and organisational measures to ensure that we and our external service providers respect the regulations regarding data protection.

The Controller for the data processing of this website is:

Channel Island Ceramics Limited
Telephone:   +44 1481 23400
Email:   [email protected]

'Controller' in this context means an entity or person who, alone or jointly with others, determines the purposes and means of the processing of personal data (for example, names, email addresses, or similar).

I. Definitions
We are required by law to process personal data lawfully, fairly and in a transparent manner (“lawfulness, fairness and transparency”). To ensure that this is the case, we are providing you with information about the individual legal definitions that are also being used in this privacy policy:

1. Personal Data
“Personal data” means any information relating to an identified or identifiable living person (“Data Subject”); an identifiable living person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, cultural or social identity of a living person.

A 'data subject' is a living person who is identified (or identifiable) by personal data.

2. Processing
“Processing” means every operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

3. Restriction of Processing
“Restriction of processing” means the marking of stored personal data with the aim of limiting their processing in the future.

4. Profiling
“Profiling” means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that person's performance at work, health, personal preferences, interests, behaviour, location or movements.

5. Pseudonymisation
“Pseudonymisation” means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable living person.

6. Filing System
“Filing system” means any structured set of personal data which are accessible according to specific criteria, whether centralised, decentralised, or dispersed on a functional or geographical basis.

7. Controller
“Controller” means an entity or person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

8. Processor
“Processor” means an entity or person, public authority, agency or other body which processes personal data on behalf of the controller.

9. Recipient
“Recipient” means a person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not.

10. Third Party
“Third party” means an entity or person, public authority, agency or body other than the data subject, Controller, Processor and persons who, under the direct authority of the Controller or Processor, are authorised to process personal data.

11. Consent
“Consent” of the data subject means any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

II. Lawfulness of Processing

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:


(1) In the following, we provide information about the collection of personal data upon the use of our website. Personal data include all data that can be personally referenced to you such as name, address, email address, user behaviour.

(2) Data Protection Officer
We have appointed a Data Protection Officer for our company.

Chantelle Le Tissier
Data Protection Officer
Telephone: +44 1481 234000
Email: [email protected]

(3)We collect the following types of personal information:

(3.1) Information we collect when you register with us

When you register with us, we may ask you for a number of pieces of information including:

(3.2) Upon contacting us via email or a contact form on our website, we will store the data you share with us (your email address and, if applicable, your name and telephone number) in order to answer your question. We will delete the data collected in this context after the purpose is no longer necessary or will limit their processing if legal retention requirements apply. The processing of this data is necessary to process your request and any subsequent order.

(3.3) If we make use of contracted providers to carry out individual features of our offering or would like to use your data for advertising purposes, we will inform you in detail about the respective activities below. This will include specifying the established criteria for determining how long we will store your data.


(2.1) Your rights in connection with personal information

Under certain circumstances, by law you have the right to:


Right to information and access -  you have a right to request access to your personal information (commonly known as a "Data Subject Access Request - DSAR"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Right to rectification – you have a right to request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.

Right to erasure – you have a right to request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. In certain circumstances, you also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing.

Right to object to processing – you have a right to object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.

Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.

Right to data portability – you have a right to request the transfer of your personal data to another party.

(2.2) Your duty to inform us of changes:

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

(2.3) You additionally have the right to lodge a complaint with a supervisory authority for data protection about our processing of your personal data.  The details are listed at the details of this policy.

(2.4) If you want to review, verify, correct or request erasure of your personal data, object to the processing of your personal data, or request that we transfer a copy of your personal data to another party, please contact the Data Protection Officer in writing.

(2.5) No fee usually required:

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

(2.6) What we may need from you:

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

(1) If you visit our website for purely informational purposes, meaning you do not register or provide other information to us, we collect only the personal data transmitted to our server by your browser. If you would like to view our website, we collect the following data which are technically necessary for us to display our website and to ensure its stability and security– IP address
– Date and time of request
– Time zone difference to Greenwich Mean Time (GMT)
– Content of the request (specific page)
– Access status/HTTP status code
– Respective volume of data transferred
– The website from which the request originates
– Browser
– Operating system and its interface
– Language and version of browser software

(2) In addition to the data named above, we store cookies on your computer when you use our website. Cookies are small text files that are stored on your hard drive and attributed to the browser you are using and that transmit certain information to the site that places the cookie (in this case, us). Cookies cannot run programs or infect your computer with viruses. They serve to make our Internet offering more user friendly and effective overall.

(3) The use of cookies:
a) This website uses the following types of cookies, the scope and functionality of which are explained in the following:
– transient cookies (see b)
– persistent cookies (see c)
b) Transient cookies are automatically deleted when you close your browser. They include, in particular, session cookies. Session cookies store a so-called session ID that allows different requests from your browser to be attributed to the same session. This makes it possible to recognise your browser if you return to our website. Session cookies are deleted when you log out or close your browser.
c) Persistent cookies are automatically deleted after a pre-set period of time, which can differ from cookie to cookie. You can delete the cookies at any time in the security settings of your browser.
d) You may configure your browser settings as you like to, for example, block third party cookies or all cookies. We advise you that you may not be able to use all features of this website if you block cookies.
e) We use cookies to be able to identify you on subsequent visits if you have an account with us. Otherwise, you must log in again each time you visit our website.
f) We use cookies to determine if you have come to our website from a specific partner retailer and to then make it easier for you to return to that retailer.
g) The Flash cookies that we use are not captured by your browser but rather by your Flash plugin. We also use HTML5 storage objects that are saved on your end device. These objects store the required data independently of the browser you are using and have no automatic expiry date. If you do not wish for any Flash cookies to be processed, you must install a corresponding add-on, for example, “Better Privacy” for Mozilla Firefox (https://addons.mozilla.org/de/firefox/addon/betterprivacy/) or the “Adobe Flash Killer Cookie” for Google Chrome. You may prevent the use of HTML5 storage objects by selecting the private mode in your browser. We additionally recommend regularly deleting your cookies and browsing history manually.

(4) Use of Google Analytics:
a) This website uses Google Analytics, a web analysis service from Google Inc. (“Google”). Google Analytics uses so-called “cookies,” text files that are stored on your computer and make it possible to analyse your use of the website. The information generated by the cookie pertaining to your use of this website is usually transmitted to and saved on a server operated by Google that is located within the United States. If IP anonymisation has been activated on this website, your IP address will nevertheless first be truncated within Member States of the European Union or in other contract states to the agreement on the European Economic Area. Only in exceptional cases is your complete IP address transmitted to a Google server in the United States, where it is then truncated. On behalf of the operator of this website, Google will use this information to analyse your use of this website, prepare reports about activities on the website and to provide further services to the website operator connected to the use of the website and of the Internet.
b) The IP address transmitted by your browser in the framework of Google Analytics will not be linked to other Google data.
c) You can prevent cookies from being saved to your device by using the corresponding setting in your browser software; we would like to explicitly state, however, that you may not be able to completely use all of this website’s features if you deactivate cookies. You may further prevent the data that is generated by the cookie and the data relating to your use of the website (including your IP address) from being collected or processed by Google by downloading and installing the browser plugin available at the following link: tools.google.com/dlpage/gaoptout.
d) This website uses Google Analytics with the extension 'anonymizeIp'. This extension truncates IP addresses before they are further processed, preventing data from being linked to a specific person. Insofar as the data gathered from you can be linked to a specific person, this link is immediately removed and the personal data thus quickly deleted.
e) We use Google Analytics in order to analyse and regularly improve the use of our website. The statistics we gain help us to improve our offering and make it more interesting for you as a user. f) Information about the Third Party Provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. User conditions: www.google.com/analytics/terms/de.html, Overview of data protection: www.google.com/intl/de/analytics/learn/privacy.html and Privacy policy: www.google.de/intl/de/policies/privacy.
g) You may also deactivate the use of Google Analytics for this browser on this website by clicking this link. This will save an opt-out cookie in your browser. If you delete the cookies in this browser, you must click the link again.

Our service providers (Processors) include agencies, printing companies, letter shops, call centres, logistics companies and data centres, as well as providers of advertising, IT and analysis. Our providers are prohibited from processing your data for any purpose other than that which we have agreed. We have concluded agreements with these providers regarding the processing of data on our behalf.


(1) In instances where you have given consent for your data to be processed, you may withdraw that consent at any time. Such a withdrawal of consent affects the permissibility of processing your personal data after you have communicated it to us.
(2) To the extent that the processing of your personal data is supported by a balancing of interests, you may object to the processing of your data. This is the case where the processing is, in particular, not necessary for the performance of a contract with you, which we will indicate in each of the respective descriptions of functions. In making such an objection, we ask you to explain the reasons why we should not process your personal data the way we did. In the case you submit a reasoned objection, we will examine the facts and either stop processing/adjust how we process your data or present compelling legitimate grounds for why we may continue to process your data.
(3) Obviously you may object at any time to the processing of your personal data for purposes of advertising and data analysis. You may inform us about your objection via the following contact information:

Channel Island Ceramics
Forest Road, Forest
Guernsey, GY8 0AB
Telephone:  +44 (0)1481 234 000
Email:   [email protected]

If you have concerns about how your personal data is being processed, and have unsuccessfully addressed the matter with the Controller, you are entitled to contact the regulator:

The Office of the Data Protection Authority

St Martin’s House

Le Bordage

St Peter Port



Tel: +44 (0)1481 742074

E: [email protected]

Or make a complaint via odpa.gg and click on “Make a complaint”.

This privacy policy is based on the current legal basis and was prepared to the best of our knowledge. From time to time, it is necessary to adjust the content of this notice regarding data protection to account for data collected in the future and, if applicable, for changes in law. We thus reserve the right to change this notice at any time. We will likewise publish the changed version of the data protection notice at this site. If you visit us again, you should therefore read the notice on data protection once more.



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